AI Phone Assistant
Natural phone conversations on your practice number can answer routine inbound calls and run configured appointment reminders, including nights and weekends.
Patient engagementfrom the first callto follow-up.
Give patients a clearer way to reach your practice while AI-assisted phone support handles routine requests and routes the work that needs your team.
Watch It Work
One patient call, start to finish — in real time.
Choose a common front-office request and watch the assistant understand it, act within your rules, and send the result to the team that owns the next step.
Incoming call — main lineLIVE
What happens behind the scenes
The Full Front Office
Everything between your patients and your team.
Handle the repetitive access work around a medical visit while keeping staff responsible for exceptions, clinical review, and sensitive decisions.
Live Appointment Scheduling
Verify the caller, check real availability, prefer the patient's provider, book or reschedule the visit, and confirm it during the same call.
Call Triage & Routing
Classify scheduling, billing, refill, referral, and clinical requests, then transfer the call or create a callback task using practice-defined rules.
Routed Task Inbox
Match the patient, callback number, priority, AI-prepared summary, and full transcript to the right team's queue with clear ownership.
Referral Pipeline
Read incoming referral information from configured channels and track it from receipt through review and appointment scheduling.
Secure Balance Resolution
Send secure payment links by text or email for outstanding balances without collecting or repeating card numbers over the phone.
Patient Journey Memory
Your phone line finally remembers.
Calls, approved texts, forms, appointments, and routed tasks join one patient timeline. When someone calls again, authorized staff can see the history instead of asking the patient to start over.
24/7Routine calls answered across nights and weekends
ConnectedVerify and schedule during the call when the configured workflow permits
Full contextSummary and transcript stay with the routed task
0Card numbers collected by the phone assistant
One Platform
The front office and the clinic, on one source of truth.
Patient communication becomes useful operational work when it stays connected to the schedule, patient record, staff responsibilities, and follow-up.
Feeds the Visit
A scheduled call can become a real appointment, registered patient, and encounter using the same information the practice works from.
Notifies the Right Team
Tasks can notify the assigned front-desk, nursing, provider, referral, or billing role so work does not wait in an overlooked inbox.
Preserves the Context
Identity checks, role-based access, the AI-prepared summary, and the full transcript give authorized staff a traceable interaction history.
Patient Engagement FAQ
Questions practices ask about Patient Engagement.
What can an AI phone assistant do for a medical practice?
TeyaHealth can answer routine patient calls, identify why the patient is calling, schedule or reschedule available appointments, take refill and referral requests, answer configured office questions, transfer a call, or create a routed staff task with a summary and transcript.
Can patients schedule or reschedule medical appointments by phone?
Yes. The phone assistant can verify the caller, check configured clinic hours and available appointments, prefer the patient's provider, book or reschedule the visit, and confirm the next step. New-patient registration can also be included in the workflow.
How are urgent patient calls handled?
Emergency callers should always call 911. For configured urgent and after-hours workflows, TeyaHealth can identify the reason for the call and transfer or escalate it to the appropriate on-call line. Practice staff define the routing rules and remain responsible for clinical decisions.
How are prescription refill and referral requests managed?
The phone assistant can capture the patient's request and relevant details, then route a structured task to the appropriate clinical or referral team. Staff review and complete the request; the assistant does not prescribe or make a clinical decision.
Can patients resolve an outstanding balance by phone?
The assistant does not collect card numbers. A configured workflow can send a secure payment link by text or email so payment details stay in the payment provider's checkout.
What does staff see after a patient call?
Staff can receive a routed task with the matched patient, priority, callback number, reason for the call, an AI-prepared summary, and the full transcript so the next person can act with context.