Every call answered. Every caller helped.
Teya's AI voice agents pick up your clinic's phone 24/7 — reminding, scheduling, triaging, refilling, and collecting — then hand your staff a clean, routed task with the full conversation attached. No hold music. No missed calls. No sticky notes.
One call, start to finish — in real time.
A patient calls after hours. Watch the triage agent understand, act, and route — and watch the work land where your team will actually see it.
Everything between your patients and your team.
AI Voice Agents
Natural, real-time voice conversations on your clinic's own number — reminders that confirm or reschedule on the spot, and inbound calls answered on the first ring, 24/7.
Live Scheduling
The agent verifies the caller, checks real open slots against your clinic hours and appointment book, books with the patient's own provider first, and confirms — all in one call.
Smart Triage & Routing
Every caller's intent is classified — scheduling, billing, refill, clinical — and routed by your rules: live transfer to a line or provider, or a message captured for callback. Emergencies escalate to on-call.
Routed Task Inbox
Every request becomes a structured task — patient matched to the chart, callback number, priority, and the full call transcript — routed to the right team's queue with a bell notification.
Referral Pipeline
Inbound referrals from email and fax are read, extracted, and staged automatically — with a pipeline view from received to scheduled, so no referral dies in an inbox.
Secure Payment Resolution
Outstanding balances synced daily and resolved with secure Stripe payment links by text and email. Card numbers are never collected by phone, by staff, or by the voice agent.
Your phone line finally remembers.
Every call, text, and form joins one cross-channel timeline. When a patient says "I called about this yesterday" — the agent already knows, and so does your staff.
The front office and the clinic, on one source of truth.
Feeds the visit
A call booked by the CRM becomes a real appointment, a registered patient, and a scheduled encounter — the same records your EHR agents work from.
Rings the right bell
Tasks and events notify the assigned role — front desk, nursing, provider, or billing — in the apps they already use. Nothing waits to be discovered.
Built for healthcare
Caller identity verified before anything personal is shared, HIPAA-compliant handling end to end, and a full transcript trail for every interaction.
Questions, answered.
What happens when a patient calls the clinic?
The AI agent answers immediately, finds out why they're calling, and acts: it can book or reschedule appointments, take refill requests, answer routine questions, transfer the call live to the right team or provider, or capture a detailed message as a routed task — with the full transcript attached.
Can it really schedule appointments by itself?
Yes. The agent verifies the caller's identity, checks genuine availability against your clinic hours and existing appointment book, prefers the patient's own provider, books the slot, and confirms — end to end in one call. New callers can be registered as patients with a real account and welcome email.
How do urgent or clinical calls get handled?
Callers describing an emergency are told to call 911 immediately. After hours, urgent clinical matters are escalated live to your on-call clinician's line. Everything else is routed by rules you configure per intent — department, provider, phone line, or message.
Does the voice agent take payments over the phone?
No — deliberately. The agent never collects card numbers. Balance resolution works through secure Stripe payment links sent by text or email, so payment details only ever touch Stripe's PCI-compliant checkout.
What does my staff actually see?
A task inbox with every request routed to the right team — patient matched to the chart, priority, callback number, the agent's summary, and the full call transcript. New tasks ring the assigned role's notification bell in the apps they already work in.
Call it. Try to stump it.
The best demo is a live one — call the demo line, book an appointment, ask for a refill, and watch the task appear in the inbox with the transcript attached.